Rainbet Verification: Documents And Timing

What verification involves at Rainbet

We run identity checks through Sumsub, our third-party verification provider, at account creation and again during certain transactions. The process has three steps and applies before we process larger or flagged withdrawals, so it pays to complete it early rather than waiting until a cashout is pending.

Documents we request

We need a government-issued ID, which can be a passport, national ID card or driving licence, with all four corners visible in the photo. Alongside it we ask for a selfie of you holding that ID together with a handwritten note showing six random numbers we assign. For most accounts we only need your name, date of birth, nationality, gender and photo; we only request more if the case calls for it.

Proof of address is usually checked electronically against two databases without any upload from you. If that electronic check fails, we then ask for a utility bill, government letter or bank statement dated within the last three months. For larger transactions we may also request proof of source of funds, such as employment documents, business ownership records, or evidence of an inheritance or investment.

Verification steps and documents needed

Each stage of our check asks for a specific type of proof. Here is what covers each one:

Address proof is normally verified electronically first, so the document upload only applies if that automated check does not pass.

Common reasons verification fails

Most rejections come down to the photo itself: a cropped ID with a missing corner, a blurry scan, or a selfie where the handwritten number note is not clearly legible all send the check back for resubmission. Sending an expired document or one that does not match the name on the account causes the same result.

We also run PEP, adverse media and sanctions screening against UN, OFAC and EU lists through Sumsub, with enhanced due diligence for higher-risk customers, which can mean temporary restrictions while we review the case. Crypto transactions are separately screened using Elliptic blockchain analytics, and all activity passes through our three-tier monitoring of automated checks, employee review and manual audits. We keep KYC documents and transaction records on file for 10 years as part of our AML framework. If your account is held up, our live chat is the fastest way to ask what is missing, and once a deposit has landed you can review funding options on our banking page while the check finishes.