Closing Your Rainbet Account and Balance

Closing Your Account and Your Balance

We process account closure requests through our dedicated complaints email or the online contact form, since live chat is only available once logged in. Once we receive the request, we acknowledge it within 2 business days and send an initial response within 10 business days, in line with our complaints handling process.

Before we close an account, we ask players to withdraw any remaining balance first. Payouts across our 13 supported deposit and withdrawal methods, including Bitcoin, Ethereum, USDT and Pix, are processed in 1-3 business days, and we charge no casino fees on crypto withdrawals, only network fees, with no monthly crypto withdrawal limit.

Active bonuses at closure

Any welcome bonus still under the 40x wagering requirement, or free spins tied to Sweet Bonanza, is forfeited once an account is closed, since the funds sit in a promo balance until the wagering condition is cleared. We recommend clearing or forfeiting bonus funds before requesting closure to avoid losing bonus winnings. Players who chose the no-wager-lock path keep only the portion of the match already released through play.

Can Account Closure Be Reversed?

A standard account closure request, made outside the self-exclusion process, can usually be reopened if we confirm it was a voluntary pause rather than a self-exclusion. Once self-exclusion is chosen, however, it cannot be reversed early, whether a player selected a fixed period or a permanent exclusion, and the account then stays closed for a mandatory 90 days before permanent closure can be requested once that period ends.

We also reserve the right to restrict or suspend an account on our own initiative where continued gambling may be harmful to the player, independent of any request the player makes. This sits alongside the voluntary closure route and follows the same responsible gambling policy, last updated 24 June 2026.

Even after closure, identity and transaction records verified through our verification process at registration are kept for 10 years as part of our anti-money-laundering obligations under the Anjouan AML law, so closing an account does not erase the KYC data already collected during the three-step verification check.

Account Closure Options at a Glance

We offer separate tools depending on how long a player wants to step away, and each one carries its own rule for what happens next to the account.

In every case, we ask players to withdraw any available balance beforehand, since the payout method chosen determines how quickly the funds are released.